I began my education in customer service the moment I tied my fake-grass hula skirt around my waist and walked toward my very first customer ever – a small family in a pickup truck at Millie’s Aloha in Allegan, Michigan.
I was 14, and I was a carhop.
Having been in the business of customer service ever since, I give a lot of allowances because, let’s face it, we’ve all had bad days. I am always appreciative for above-and-beyond, great, or even just plain old good service, regardless of the circumstances. I do not, however, have a tolerance for bad service. Bad day? Yes. Bad at your job or just don’t care? Hell no.
This is where I’ll talk about my experiences with it all – the good, the bad, the customer service.