I began my education in customer service the moment I tied my fake-grass hula skirt around my waist and walked toward my very first customer ever – a small family in a pickup truck at Millie’s Aloha in Allegan, Michigan.

I was 14, and I was a carhop.

Having been in the business of customer service ever since, I give a lot of allowances because, let’s face it, we’ve all had bad days. I am always appreciative for above-and-beyond, great, or even just plain old good service, regardless of the circumstances.  I do not, however, have a tolerance for bad service. Bad day? Yes. Bad at your job or just don’t care? Hell no.

This is where I’ll talk about my experiences with it all – the good, the bad, the customer service.

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